If you have any questions about our returns policy or need more information, please contact us. Only regular priced items may be refunded, and unfortunately, ale items cannot be refunded. If merchandise is not available then please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If found defective, we will gladly send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Our return policy excludes the following items: Atomizer Heads, Atomizer Replacements, E-Liquids, Drip Tips, and Mod Batteries. All replacement and/or repaired products will be shipped back to the customer via First Class post. Blue Slushie by Keep It 100 E-Liquid is a pie and a sharp blue raspberry for a frozen fruity blend reminiscent of your favorite blue market drink, and pie. We recommend using delivery confirmation and/or tracking services when shipping packages to us. The customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. The return should be sent to: Vapor Shop Direct, 91 Redfern Road, Tyseley, Birmingham, B11 2BH, United Kingdom. To complete your return, please notify us in advance via our contact us page and send your package including a signed letter stating the reason for your return and the original invoice. Blue Tropical by Keep It 100 E-Juice 100mL - Sweet strawberries and mystical blue raspberries are blended together to create this refreshing Blue Slushie. If you have received items that you do not know how to use, please feel free to contact us for proper care instructions and more in-depth information - we'd be happy to help! Items damaged by miss-use or improper care are not covered by our policy. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. ![]() Customer Service is top priority - we want to get things right.
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